Role Requirements

1625 years of experience in HR Shared Services / HR Operations delivery

Experience managing ANZ region clients and willingness to work in Australia Standard Hours

Strong expertise in Core HR, Talent Acquisition Operations, Case Management & HRIS support

Hands-on experience with Workday, SuccessFactors, ServiceNow, Zendesk or similar platforms

Good understanding of GenAI & Agentic AI frameworks with HR transformation exposure

Experience driving SLA/KPI governance, operational stability, and delivery excellence

Strong stakeholder management and client-facing communication skills

Expertise in productivity improvement, automation, and process transformation initiatives

Experience managing escalations, transitions, and large distributed delivery teams

PMP, HR certifications, Workday Certification or similar credentials preferred

Key Responsibilities

Lead end-to-end HR Shared Services delivery across multiple towers

Ensure SLA/OLA compliance and operational stability across geographies

Drive automation, productivity, and continuous improvement initiatives

Manage governance reviews, escalations, reporting, and risk mitigation

Partner with client HR leadership and regional stakeholders

Support transition, stabilization, and transformation programs

Lead operational analytics, workforce planning, and delivery forecasting

Drive digital HR enablement and self-service adoption initiatives

Delivery Manager