Delivery Leadership

Role: Delivery Leadership

Experience: 10+ years

Location: Bangalore (Hybrid)

As part of the Delivery Leadership, you will be responsible for heading and managing the customer engagements , delivery efforts in a B2B environment for Customer service teams of various organizations.

Role & Responsibilities

Client Management:

• Managing customer communication, relationships and escalation management.
• Guide the client on technology evaluation, technical thought leadership and direction.
• Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals.
• Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.
• Take a lead in preparing functional and technical specification documents.
• Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.

Project Delivery:

• Own the complete project lifecycle by managing the solutioning, engineering, testing, release and maintenance.
• Lead project deliveries while managing multiple responsibilities in high paced environment, where you are empowered to make a difference
• Lead engagements with multiple work-streams; prepare project plans and manage deliverables.
• Guide and help team members to debug and solve technical problems.Project deliverables reviews and follow through till issues closure.
• Review and perform code walkthrough and quality reviews.
• Conflict resolution and dependency management.

Team management:

• Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers.
• Ensure proper skill development of team members.
• Guide and help team members to debug and solve technical problems.
• Travel to customer sites, conferences, and other related events as required

Required Skills

• Excellent client communication, analytical and presentation skills.
• Ability to work with minimal supervision in a dynamic and time sensitive work environment.
• Experience to manage a midsize team (30-50) is a must.
• Experienced in managing mid to large size data and cloud engagements using GCP/AWS/Azure platforms and services.
• Ability to discuss data management, data governance and data integration related issues and provide a point of view.
• Problem solving mindset and ability to guide the team to resolve project issues.
• Good grasp of risk management, scope management and project profitability.

Nice to have skills

• Design and solutioning experience using services and tools of cloud platforms like GCP/AWS/Azure.
• Understanding of the latest trends in data management, cloud storage and hybrid cloud architecture.
• Good understanding of application data security and infrastructure security.
• Experience and knowledge of critical phases of the sales process which includes requirement gathering, sales planning, solution scoping, proposal building and client presentation.
• Knowledge and willingness to learn and apply emerging trends in cloud, Open AI, data science and Artificial Intelligence.