Delivery Head

Location:

India (Pune / Hybrid / Onsite as applicable)

Experience:

1522+ years (Banking & Financial Services preferred)

Role Overview

The Delivery Lead / Head Banking is responsible for endtoend delivery ownership of large-scale banking programs, ensuring business outcomes, high client satisfaction, and operational excellence. The role requires strong banking domain expertise, program and delivery leadership, and working knowledge of AI and data-led solutions to drive innovation and efficiency across banking engagements.

Key Responsibilities

Delivery & Program Leadership

• Own endtoend delivery for multiple banking accounts/programs (Retail, Corporate, Digital, Risk, Payments, etc.).
• Ensure on-time, on-budget, and high-quality delivery across projects and managed services.
• Drive delivery governance, project tracking, risk management, and escalation resolution.
• Establish and improve delivery frameworks, KPIs, and best practices.

Client & Stakeholder Management

• Act as senior client interface for delivery, operations, and transformation initiatives.
• Build strong relationships with CXOs, IT Heads, and Business Leaders in banks.
• Support pre-sales activities, solution discussions, and RFP/RFI responses.
• Ensure high CSAT, renewal, and account growth through delivery excellence.

Banking Domain Expertise

• Bring deep understanding of banking processes and platforms, such as:
• Core Banking Systems
• Digital Banking & Channels
• Payments & Clearing
• Lending & Credit
• Risk, Compliance, AML, KYC
• Translate business needs into technology and solution roadmaps.

AI & Data Enablement (Working Knowledge)

• Apply AI/ML concepts to improve banking use cases such as:
• Fraud detection
• Customer personalization
• Chatbots & virtual assistants
• Credit risk & scoring
• Process automation and document intelligence
• Collaborate with data science, AI, and engineering teams to integrate AI solutions.
• Evaluate AI opportunities while ensuring regulatory compliance, explainability, and ethics.
• Drive adoption of AI-powered delivery improvements (predictive analytics, intelligent automation).

People & Financial Management

• Lead and mentor large, multi-disciplinary delivery teams.
• Manage capacity planning, utilization, hiring, and performance management.
• Own delivery P&L, cost optimization, and margin improvement.
• Foster a culture of accountability, innovation, and continuous improvement.

Required Skills & Qualifications

Must-Have

• 15+ years of experience in BFSI delivery leadership
• Proven track record managing large banking programs/accounts
• Strong understanding of banking operations and IT landscapes
• Experience with Agile, SAFe, and traditional delivery models
• Working knowledge of AI/ML concepts and data-driven solutions
• Excellent communication, negotiation, and stakeholder management skills

Good to Have

• Experience delivering AI, analytics, or automation initiatives in banking
• Exposure to cloud platforms, data platforms, and digital transformation
• PMP / SAFe / ITIL / AI or Data certifications
• Experience working with global banking clients