Delivery Head

Job Title

Senior Program Manager / Delivery Director Telecom (BSS/OSS)

Location

Bangalore, India.

Role Summary

This role is accountable for end-to-end delivery leadership of large, complex telecom transformation programs across BSS/OSS domains, with strong exposure to Billing and Revenue Management (BRM). The Senior Program Manager / Delivery Director owns program execution, customer governance, financial performance, and people leadership across multi-project, multi-geo engagements.

The role exists to ensure predictable delivery, strong customer outcomes, and profitable growth for Covalense Digitals strategic telecom accounts. It requires a seasoned delivery leader who can operate at CXO level, manage scale and complexity, and build high-performing delivery organizations.

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Key Responsibilities

Program & Delivery Leadership

Own end-to-end delivery of multiple large-scale telecom programs from initiation through closure.

Lead delivery across Telecom BSS/OSS platforms including Billing, CRM, Order Management, Service Fulfilment, Service Assurance, and Revenue Management.

Establish and run robust delivery governance, including program plans, milestones, dependencies, and risk management.

Conduct periodic program reviews and audits; publish clear delivery dashboards covering schedule, cost, quality, and risks (RAG status).

Drive delivery excellence through standard processes, quality frameworks, metrics, and continuous improvement initiatives.

Financial & Commercial Ownership

Own P&L responsibility for assigned programs and/or accounts.

Ensure delivery within approved budgets, effort estimates, and schedule variance.

Proactively manage financial risks including cost overruns and liquidated damages (LDs).

Support invoicing accuracy, revenue recognition, and timely cash collections in collaboration with finance teams.

Customer Engagement & Governance

Act as the primary escalation point for customers and internal stakeholders.

Build and sustain trusted relationships with customer leadership, including CXO-level stakeholders.

Lead monthly, quarterly, and strategic business reviews with customers.

Manage expectations, escalations, and change requests to ensure high customer satisfaction (CSAT).

People Leadership & Engagement

Lead, mentor, and develop Senior Project Managers, Delivery Managers, and cross-functional delivery teams.

Drive performance management, goal setting, feedback, and career development for delivery leaders.

Foster a culture of ownership, accountability, and collaboration across programs.

Ensure adherence to organizational policies, HR processes, and performance cycles.

Talent & Capability Building

Partner with Talent Acquisition on workforce planning, hiring strategies, and timely onboarding.

Build delivery capability through structured learning, certifications, mentoring, and succession planning.

Ensure optimal resource utilization, pyramid management, and role clarity across programs.

Proactively manage attrition risks through engagement and retention initiatives.

Collaboration & Account Growth

Partner with Pre-Sales and Sales teams to support proposals, estimations, and delivery inputs.

Contribute to account mining, expansion, and long-term growth strategies.

Provide delivery leadership inputs for new deals, transformations, and managed services opportunities.

Organizational Development

Contribute to scaling the delivery organization through process maturity and leadership development.

Support strategic planning and long-term (23 year) vision for delivery excellence within the telecom practice.

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Skills & Qualifications

Must-Have Skills

Deep experience in Telecom BSS/OSS delivery, including Billing and Revenue Management platforms.

Strong program and portfolio management capability across large, complex engagements.

Proven P&L ownership and commercial acumen.

Excellent stakeholder management and executive communication skills.

Strong risk management, decision-making, and problem-solving abilities.

Good-to-Have Skills

Experience with large-scale telecom transformations (greenfield and brownfield).

Exposure to managed services and long-term support models.

Familiarity with agile, hybrid, and traditional delivery models.

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Experience & Education

20+ years of experience in IT / Telecom delivery roles, with significant leadership exposure.

Demonstrated experience managing multi-project, multi-geo delivery portfolios.

Bachelors degree in Engineering, Technology, or equivalent practical experience.

MBA or certifications such as PMP, ITIL, SAFe, or equivalent are preferred.

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Behavioral & Cultural Expectations

Strong ownership mindset with accountability for outcomes.

Ability to operate effectively in ambiguity and high-pressure environments.

Collaborative leadership style with a focus on team development.

Continuous learning mindset and openness to change.

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What We Offer

Opportunity to lead high-impact, large-scale telecom transformation programs.

Exposure to global clients and strategic delivery leadership roles.

Collaborative, people-centric culture with strong learning and growth opportunities.

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Equal Opportunity Statement

Covalense Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.