Delivery Head (AVP)

Title:- Delivery Head (AVP)

Location:- Chennai

Experience:- 20+ Years

Role Overview

We are seeking a seasoned Delivery Head to lead a large-scale delivery portfolio supporting a global client. This role will be responsible for end-to-end delivery management, driving transformation, operational excellence, and innovation across a workforce of 1,500+ FTEs. The portfolio spans customer experience, marketing, order to bill, IVR along with enterprise-grade network, security, and cloud solutions.

Portfolio & Program Management

• Manage complex programs across domains including:
• System of Engagement
• Data and AI
• Network and security solutions
• Cloud transformation initiatives
• Ensure seamless integration across multiple workstreams and vendors.

Required Skills & Qualifications

• Proven experience managing large-scale global delivery portfolios
• Strong expertise in Microservices, React, and modern application architectures
• Deep understanding of Customer Experience, Network and AI
• Demonstrated success managing large global teams (1500+ FTEs)
• Strong financial acumen with P&L ownership
• Excellent stakeholder management and executive communication skills
• Experience in driving digital transformation, cloud and AI adoption

Key Responsibilities

Delivery & Operations

• Own and manage delivery portfolio, ensuring profitability, growth, and customer satisfaction.
• Lead and oversee delivery for 1,500+ FTEs across multiple programs and geographies.
• Ensure high-quality execution of projects aligned with client objectives, SLAs, and KPIs.
• Drive continuous improvement in delivery models, productivity, and cost optimization.

Stakeholder Management

• Build strong relationships with C-level executives and senior client stakeholders.
• Act as a trusted advisor to customers on digital transformation, telecom modernization, and technology strategy.
• Lead governance forums, business reviews, and strategic planning sessions.

Technology Leadership

• Provide oversight and direction on Microservices and React-based application ecosystems.
• Champion modern engineering practices, including AI, cloud-native development, and DevSecOps.