Data Analyst

MISSION

To support DCS Operational Reporting, DCS Asset Configuration and DCS Capacity Management processes within the DCS Service Operations group, under the guidance of the Asset Configuration and Capacity Team Manager

To collect, process and analyze data from various platforms, interpret underlying patterns and trends to support decision making

To drive and embed DCS Strategy of Hyperscale

OUTCOMES

Business-as-usual responsibilities:

Responsible for accurate production of BAU reports, data collection and data processing.

Responsible for maintaining internal trackers and other data logs

Respect SLA and OLA of the process and accuracy of the outcomes

Manage regular BAU activities

Business Analysis:

Work closely with customers (internal DCS teams) to understand their business requirements for data analysis and presentation and deliver the expected outcomes

Apply data mining techniques to provide feasible solutions to customer needs

Support the internal and cross-functional UAT tasks assigned and document method statement and outcome

Identify opportunities and improve procedures

Data Analysis:

Apply data mining techniques on multiple datasets/platforms, do gap-analysis, derive results

Produce quality outcome of analysis, be efficient and maintain consistency

Apply data visualisation techniques and other conventional methods to efficiently produce reports for business and customers

Use automations for efficiency and innovation where applicable

Thrive constantly to improve the services, assist, identify and implement continual service improvement

Contribute with own data and analytic expertise to interdisciplinary teams to assist them in optimizing performance

THE TEAM

The Data Analyst will be reporting to the Asset Configuration and Capacity Team Manager and will be working alongside existing colleagues and seniors in the team. The head office is Mumbai, but should be available to meet the rest of the team based in Bangalore when required.

THE SKILLS / EXPERTISE THEY BRING

Essential

Knowledge of Data Centre Facility Infrastructure

Experience in Data mining and Data visualisation techniques

Excellent knowledge on MS Excel/Access/PowerPoint

Excellent verbal & written communication skills

Good analytical skill

Positive attitude towards changes

Thrive to take initiative and responsibility

Desirable

Experience with working in an international environment

Experience in complex data management

Experience in Data management via BI

Understanding of Configuration Management principles

Understanding of Capacity Management principles

Added advantage

Working knowledge on any ITSM ticketing tools

Hands-on experience in any reporting tools like Power BI

Knowledge in Database / Query language

Qualifications

Graduate or post graduate in IT/Management/Electrical/Mechanical

2+ years of experience in data analysis or reporting roles

ITIL V4 Certification (added advantage)