D2C Operations Executive

About the Role

We are looking for a hands-on D2C Operations Executive who thrives in the day-to-day rhythm of running a fast-paced e-commerce business. You will be the operational backbone of our D2C storefront keeping products live, orders moving, listings accurate, and logistics humming. If you get satisfaction from clean dashboards, zero pending orders, and zero listing errors, this role is built for you.

Key Responsibilities

Shopify Store Operations

Day-to-day management of the Shopify storefront product uploads, edits, collections, price updates, and inventory syncs

Publish and maintain product listings with accurate titles, descriptions, images, variants, and tags

Coordinate with marketing to activate sale banners, discount codes, and promotional updates on time

Monitor and resolve issues related to product visibility, cart/checkout errors, or theme breaks

Product Listing & Cataloging

Create and maintain product pages with SEO-friendly titles, meta descriptions, and proper categorization

Ensure listing hygiene correct SKUs, updated images, proper URL handles, and clean taxonomy

Coordinate with content/design team to ensure assets are upload-ready and on-brand

Delivery & Logistics Coordination

Act as daily point of contact with logistics/courier partners (ShipClues, DTDC, Delhivery, or similar)

Monitor the full fulfillment pipeline order processing, picking, dispatch delivery

Track RTO (Return to Origin) rates and work with the team to reduce failed deliveries

Handle customer escalations for delayed or undelivered shipments

Maintain zone-wise freight tracking; flag discrepancies in billing or SLA breaches

Order Management & Reconciliation

Monitor daily order volumes, pending orders, and fulfillment TAT across channels

Coordinate with warehouse/3PL partners for smooth dispatch and returns processing

Reconcile COD and prepaid orders; flag discrepancies with finance or checkout partners

(GoKwik/Easebuzz)

Reporting & MIS

Maintain daily/weekly operations dashboards orders, shipments, RTO %, fulfillment rate

Flag performance issues and suggest process improvements based on data

Assist in product performance tracking and inventory planning inputs

Must-Have Skills

12 years of hands-on experience in D2C / e-commerce operations

Proficient in Shopify product management, collections, discounts, and basic troubleshooting

Experience in logistics coordination with courier/3PL partners

Familiarity with order management workflows OMS, fulfillment, and returns

Comfortable in spreadsheets (Google Sheets / Excel) for tracking and reporting

High attention to detail zero tolerance for listing errors or missed shipments

Good to Have

Experience with GoKwik, Unicommerce, Shiprocket, or similar platforms

Exposure to marketplace operations (Amazon, Flipkart) alongside D2C

Basic understanding of SEO tagging and product cataloging best practices

Familiarity with FSSAI/labeling compliance for FMCG or Ayurvedic products