D2C Associate

This role is for one of Zepcruit's clients.

About Company

Blue Tea is India's No. 1 herbal tea brand, renowned for its vibrant, natural blue teas made from Butterfly Pea flowers and other unique herbs. We are on a mission to bring wellness to people through the power of nature while supporting over 600 small farmers in India. Our brand gained nationwide attention after a successful pitch on Shark Tank India, where we impressed the judges with our innovative products and commitment to sustainability. Today, Blue Tea is a global brand, serving over 11 lakh consumers across India, the USA, and Europe. We are proud to be the choice of health-conscious tea lovers, and our products are even served on Indigo Airlines. At Blue Tea, we blend tradition with innovation, creating wellness products that are natural, vibrant, and delicious. Join us in our journey to make herbal tea a household favorite worldwide!

We are looking for a detail-oriented and proactive D2C Associate to manage day-to-day operations of our D2C website. The role involves handling Shopify backend operations, product listings, order management, and customer support to ensure a seamless online shopping experience.

Key Responsibilities:

• Manage and operate the Shopify dashboard, including orders, inventory, and basic website updates
• Create, update, and optimize product listings (titles, descriptions, pricing, images, SKUs)
• Handle end-to-end order processing, cancellations, returns, refunds, and exchanges
• Provide customer support via calls, emails, and chat in a timely and professional manner
• Coordinate with logistics and warehouse teams for dispatch and delivery tracking
• Resolve customer complaints and ensure high customer satisfaction
• Monitor website performance and flag issues related to checkout, payments, or listings
• Maintain accurate records and MIS reports related to orders and customer queries

Required Skills & Qualifications:

• 13 years of experience in a D2C / e-commerce role
• Hands-on experience with Shopify (mandatory)
• Understanding of product listing management and order lifecycle
• Strong communication skills in English & Hindi
• Customer-first mindset with good problem-solving skills
• Basic knowledge of Excel/Google Sheets for reporting
• Salary: 1,50,000 - 4,00,000 / Year