Customs Care Associate

This role is for one of Zepcruit's clients.

About Company

Blue Tea is India's No. 1 herbal tea brand, renowned for its vibrant, natural blue teas made from Butterfly Pea flowers and other unique herbs. We are on a mission to bring wellness to people through the power of nature while supporting over 600 small farmers in India. Our brand gained nationwide attention after a successful pitch on Shark Tank India, where we impressed the judges with our innovative products and commitment to sustainability. Today, Blue Tea is a global brand, serving over 11 lakh consumers across India, the USA, and Europe. We are proud to be the choice of health-conscious tea lovers, and our products are even served on Indigo Airlines. At Blue Tea, we blend tradition with innovation, creating wellness products that are natural, vibrant, and delicious. Join us in our journey to make herbal tea a household favorite worldwide!

We are looking for a proactive and customer-focused Customer Support Executive to manage end-to-end customer interactions for our D2C website.

Key Responsibilities:

• Handle customer queries via calls, emails, and live chat
• Assist customers with orders, cancellations, refunds, returns & delivery tracking
• Coordinate with internal teams for quick resolution of customer issues
• Maintain accurate customer records and follow up on pending tickets
• Ensure a smooth and positive customer experience across all touchpoints

Requirements:

• 12 years of experience in customer support for a D2C / e-commerce brand
• Working knowledge of Shopify dashboard, order management & product listings
• Good understanding of online customer journeys and e-commerce operations
• Strong communication skills in English & Hindi
• Customer-first attitude with problem-solving skills