Customer Technical Support Engineer

Winocle | Business Software Suite, a division of Technoprix Pvt Ltd, specializes in providing Offline to Online Sales Solutions and Cloud ERP software for industries such as retail, health, construction, manufacturing, and distribution. Backed by its parent company D.I.T LLC UAE, which has been in operation since 2004, the organization focuses on empowering businesses with tools for digital transformation and operational agility. Winocle's solutions are designed to help organizations efficiently manage customers, enhance collaboration with stakeholders, and make real-time data-driven decisions, ensuring competitiveness in today's market.

This is a full-time, on-site role for a Customer Technical Support Engineer located in Kozhikode. The primary responsibilities include providing prompt technical support, diagnosing and troubleshooting system issues, and assisting customers with software-related inquiries. The role involves excellent communication with customers to resolve their concerns effectively and ensuring client satisfaction by delivering high-quality service. The individual will also work closely with internal teams to escalate and address complex technical problems.

• Proficiency in Technical Support and troubleshooting to assist customers with system-related technical issues
• Strong Customer Support and Customer Service skills to deliver an excellent client experience
• Analytical Skills for diagnosing problems and providing effective solutions
• Ability to work effectively in an on-site environment and collaborate with internal teams
• Excellent verbal and written communication skills
• Experience in troubleshooting software or ERP systems is a plus
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred