Customer Support Team Lead

Team Lead Customer Success | Infinity Learn by Sri Chaitanya

Location: Noida (Work from Office)

Experience: 35 Years

About the Role

Infinity Learn by Sri Chaitanya is looking for a passionate and results-driven Team Lead Customer Success to lead a high-performing team responsible for student onboarding, engagement, retention, and customer satisfaction. If you're passionate about delivering exceptional customer experiences and leading teams, we'd love to hear from you.

Key Responsibilities

• Lead and mentor a team of Customer Success Executives.
• Drive seamless student onboarding and activation.
• Improve student engagement, retention, and renewal rates.
• Handle customer escalations, refund requests, and parent concerns.
• Monitor KPIs, SLAs, MIS reports, and operational dashboards.
• Collaborate with Academic, Sales, and Operations teams to enhance the student experience.
• Conduct regular coaching, performance reviews, and team development initiatives.
• Desired Candidate Profile35 years of experience in Customer Success, Student Support, or EdTech Operations.
• Minimum 1 year of experience in a Team Lead or people management role.
• Strong communication skills in English and Hindi.
• Experience in onboarding, customer retention, and escalation management.
• Proficiency in Excel, CRM tools, and MIS reporting.
• Strong leadership, ownership, and stakeholder management skills.

Why Join InfinityLearn?

• Work with one of India's leading EdTech companies backed by Sri Chaitanya.
• Excellent career growth and leadership opportunities.
• Dynamic, collaborative, and fast-paced work environment.
• Opportunity to make a meaningful impact on students' learning journeys.