Customer Support Specialist

Company Description

Ula Consultancy Services Pvt Ltd. is a professional services firm dedicated to delivering innovative solutions to meet diverse business needs. Renowned for our client-centered approach, we aim to foster growth and efficiency for organizations across industries. We pride ourselves on our commitment to quality and customer satisfaction. The company operates E-Commerce platform www.traceandtaste.com to promote and sell food ingredients across India.

Role Description

Were Hiring #CustomerSupportSpecialist

Trace & Taste is a growing e-commerce platform specialising in food ingredients, flavours, colours, syrups, and baking essentials.

Were looking for a Customer Support Executive who can handle customer interactions with clarity, care, and professionalism.

Key Responsibilities:

Be the first point of contact for customers across all touchpoints.

Handle queries via phone, email & chat

Make outbound sales calls

Assist with orders, tracking & after-sales support

Update ZOHO Inventory & ZOHO CRM

Coordinate with internal teams for issue resolution

What we're looking for:

2+ years experience in customer support

Fluency in Tamil, English & spoken Hindi

Strong communication skills

Food Tech background is an advantage

Porur, Chennai | Work from Office

Send your applications to swarna@traceandtaste.com

Subject: Application Customer Support Executive