Customer Support Specialist

Job Title: Customer Care Executive

Location: Noida

Company: Teleperformance

Salary Range: 4.2 LPA

Working days: 5 Days a Week and 2 days off

Shifts: Rotational shift (Including Rotational weekends and holidays)

Employment Type: Full time

About Teleperformance:

Teleperformance is a global leader in digital integrated business services, providing

exceptional customer experience (CX) solutions to some of the worlds most respected

brands. With a strong presence across India, we are known for delivering high-quality

support, innovation, and people-first culture.

Role Overview:

We are looking for enthusiastic and customer-focused individuals to join our team as

Customer Care Executives. The ideal candidate will be responsible for handling customer

interactions across various channels, resolving queries, and ensuring high levels of customer

satisfaction.

Key Responsibilities:

Handle inbound and/or outbound customer calls, chats, or emails professionally.

Resolve customer queries related to products, services, billing, orders, or complaints.

Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT)

scores.

Document all customer interactions accurately in the system.

Follow standard operating procedures (SOPs) and adhere to quality guidelines.

Escalate unresolved issues to higher levels appropriately.

Meet performance KPIs such as AHT, quality, attendance, and productivity.

Stay updated on product/process knowledge through regular training sessions.

Eligibility Criteria:

Education: Graduate (Any stream). Or 12th pass with 6 months of experience

Experience: Freshers and experienced candidates can apply.

Communication: Good verbal and written communication skills (English)

Basic computer knowledge and typing skills.

Willingness to work in rotational shifts and 5-day work week (2 weekly offs)

Preferred Skills:

Customer-centric attitude with empathy and patience.

Ability to multitask and handle pressure in a fast-paced environment.

Prior experience in BPO / customer service / voice process is a plus.

Benefits:

Paid training and onboarding support.

Performance-based incentives.

Health insurance and ESI benefits.

Career growth opportunities within Teleperformance India.

Safe and inclusive work environment

HR Name: Urvashi Bangera

Email: Urvashi.bangera@teleperformancedibs.com

Contact Number: 9004510737