Customer Support Specialist

We are actively hiring!!!

Designation - Customer Support Executive

Location - Goregaon

Shift window - Rotational Shifts

Working Days - 5 Days Working | 2 Rotational week-offs

CTC - Up to 4.00 LPA

Role & responsibilities-

• Handle inbound and/or outbound customer calls, chats, or emails professionally.
• Resolve customer queries related to products, services, billing, orders, or complaints
• Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores.
• Document all customer interactions accurately in the system.
• Follow standard operating procedures (SOPs) and adhere to quality guidelines.
• Escalate unresolved issues to higher levels appropriately.
• Meet performance KPIs such as AHT, quality, attendance, and productivity.
• Stay updated on product/process knowledge through regular training sessions.
• Excellent verbal and written communication skills
• Willingness to work in Rotational shifts

Eligibility-

• HSC (12th Pass) : Relevant experience in Customer service required
• Graduates : Freshers / Experienced candidates can apply
• Looking for immediate joiners

Benefits:

Paid training and onboarding support.

Performance-based incentives.

Health insurance and ESI benefits.

Career growth opportunities within Teleperformance India.

Safe and inclusive work environment.

Contact Details-

-HR Vijay- 9892808297

-Email ID: Vijay.Pol@teleperformancedibs.com