Customer Support Specialist

Job Title: Customer Service Executive

Location: Ghansoli, Navi Mumbai

Shift: Rotational Shift

Working Days: 5 Days Working

Week Offs: 2 Rotational Week Offs

Job Description

We are looking for enthusiastic and customer-focused professionals to join our team as Customer Service Executives. The ideal candidate should possess excellent communication skills and a passion for delivering outstanding customer experiences.

Key Responsibilities:

• Handling consumer queries & complaints on social media platforms & chats.
• Educate current and potential consumer with product and service information.
• Maintain accurate records.
• Identify and escalate priority issues to the reporting personnel.
• Open to Achieving Sales Targets
• Actively participate in team meetings.
• Other tasks related to Consumer Service may be assigned.

Key Performance Indicators:

• Handle all cases in a polite, professional manner to offer an excellent consumer experience
• Probe and troubleshoot consumer queries, and provide a suitable and satisfactory solution
• Educate consumers on services and processes
• Escalate any issues to the Team Leader / Supervisors / Managers
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures, and processes
• Work collaboratively with the team

Candidate requirements & Skills:

• A bachelors degree from any stream, Proficient in Microsoft Office skills (Word, Excel, Power Point, Outlook)
• Experience as a Customer Support Specialist or similar CS role for social media, chats & email
• Familiarity with Social Media Platforms
• Familiarity with Sprinklr Application & Social Media Response management is a plus
• Passionate about customer care, multi-tasking abilities & problem-solving skills
• Excellent communication, good typing skill, can foster / drive community engagement on social care and is fluent in spoken and written English
• A fast learner who can work with set targets

Must be time flexible and able to work in a rotational shift system including public holidays and weekends.

Compensation

Salary: Up to 6 LPA (based on experience and performance)

How to Apply

Share your resume at: manasi.vichare@teleperformancedibs.com

Contact: HR Manasi 9082873434

Immediate joiners will be preferred.