Customer Support Specialist

Job Title: Customer Support Executive

Job Location: Jaipur

Responsibilities:

• Provide customer support through phone, email,

and chat.

• Address customer questions, provide information, and offer solutions to resolve problems

or complaints. For example, troubleshooting technical issues, explaining product features,

or guiding customers through processes.

• Listen attentively to customer complaints, empathize with their concerns, and take

appropriate steps to resolve the issues effectively. They may escalate complex problems

to higher-level support or management if necessary.

• Guide customers on how to use a product or service effectively. For instance, provide

instructions, demonstrate features, or suggest best practices to improve the customers

experience.

• Maintain accurate records of customer interactions, including the details of inquiries,

resolutions, and any follow-up actions taken.

• Collaborate with other teams within the organization, such as technical support, sales, or

product development, to ensure prompt and efficient resolution of customer issues.

• Provide customers with positive and personalized experience, promoting customer loyalty

and retention.

Requirements and Competencies:

• Graduate or undergraduate in any discipline. Excellent in English & Hindi communication
• Problem solving skills.
• Ready to learn attitude.
• Proficient in MS Office; e-learning software is an asset.
• Internet search & research with a decent typing speed
• Commitment towards values, vision, and mission
• Self-awareness, adaptability, and flexibility
• Organizational and time management abilities

Shifts:

• 24*7, Rotational shifts
• 1 Rotational weekoff

Salary:

• 1.92 3.5 LPA (inclusive of PF & ESIC)

Contact Details:

• HR Divyanshi- 7877797368
• Email- divyanshi.jain2@teleperformancedibs.com