Customer Support Specialist

Job Description: Customer Support (Non-Voice Process)

Company: Teleperformance

Location: Malad, Mumbai, India

Employment Type: Full-Time

Compensation: Salary up to INR 4.2 LPA

Shift: 24x7 Rotational Shifts (5 working days/week)

Role Overview: CS (Non-Voice) will be responsible for backend risk assessment, transaction monitoring, and data verification within a banking/customer support environment. This role requires strong analytical skills, attention to detail, and the ability to handle sensitive financial data with accuracy and compliance.

Key Responsibilities

Perform transaction monitoring to detect suspicious or fraudulent activities

Conduct risk analysis on customer accounts and financial transactions

Execute data verification and validation processes

Review flagged cases and escalate high-risk issues

Maintain documentation of findings and actions

Ensure compliance with internal policies and regulatory standards

Eligibility Criteria

Graduate (any stream)

Basic banking knowledge required

Required Skills

Basic knowledge of MS Excel

Strong attention to detail

Good written communication skills

Contact:

HR Khushi Bhati

Email: khushi.bhati1@teleperformancedibs.com

Contact: 9662814243