Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
Ensure resolution provided in the first interaction with the customer
Acquiring knowledge about the newly released products and recent updates.
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
Position and sell Premium support contracts to customers based on their support entitlement.
Job Responsibilities:
Desired Skills:
Self-Motivated C Ability to Work Under Pressure
Should have good comprehensibility and understandability of what customers want
Should have critical thought process and decision-making capability with focus on accuracy
Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
Ability to sell/Upsell
Candidates should be open to a shift of 24x7.
Soft Skills:
Should possess good English verbal skills
Excellent logical reasoning
ands of technology experts across.

Customer Support Specialist