Customer Support Specialist

Location: Malad, Mumbai

Work Mode: Full-time, In-office (Monday to Saturday)

ShipCorrect is a fast-growing SaaS-based logistics platform empowering Indian e-commerce brands with end-to-end shipping solutions. Our proprietary algorithm ensures optimized courier selection and pricing, helping businesses reduce costs and improve delivery efficiency. Were on a mission to simplify logistics and create measurable value for our clients.

We are looking for a proactive and customer-focused Customer Support Specialist to join our team in Mumbai. You will be the first point of contact for our clients, ensuring smooth communication, quick issue resolution, and a high level of customer satisfaction.

• Handle customer queries across calls, emails, WhatsApp, and chat in a timely and professional manner
• Provide end-to-end support for shipment-related issues (tracking, delays, NDR, escalations, etc.)
• Troubleshoot and resolve customer concerns efficiently while maintaining a positive experience
• Coordinate with internal teams and courier partners for issue resolution
• Maintain accurate records of interactions and follow-ups in CRM/tools
• Identify recurring issues and suggest process improvements
• Ensure SLA adherence and high customer satisfaction scores
• Build strong relationships with clients and act as a trusted point of contact

• Strong communication skills (verbal & written) clarity and professionalism are key
• Ability to manage multiple conversations across different channels simultaneously
• Good problem-solving and analytical skills
• Basic understanding of e-commerce/logistics is a plus
• Comfortable working in a fast-paced startup environment
• Customer-first mindset with high ownership and accountability

• 03 years of experience in customer support / client servicing / operations
• Bachelors degree in any relevant field
• Experience with CRM tools or support platforms is an advantage

• Work closely with a fast-scaling startup solving real logistics challenges
• High ownership role with direct impact on customer experience
• Opportunity to grow with the company and take on larger responsibilities