Customer Support Specialist

Job Title: Customer Support Executive

Company: QuickMetrix

Job Location:

Remote (Delhi Candidates Preferred)

Experience:4+ Years

Salary:

30,000 per month to 50,000 per month

Industry Preference:

B2B Industry Experience Preferred

Job Overview:

We are looking for a Customer Support Executive with strong communication and problem-solving skills to manage customer queries, coordinate with internal teams, and ensure a seamless customer experience.

Key Responsibilities:

Handle customer queries through calls, emails, and meetings

Understand customer concerns and provide timely resolutions

Coordinate with the Tech Team for issue diagnosis and closure

Train users on platform usage and support adoption

Maintain strong customer relationships and ensure satisfaction

Required Skills:

Excellent verbal and written communication skills

Strong customer handling and coordination abilities

Ability to understand customer requirements effectively

Good problem-solving and multitasking skills

Basic knowledge of CRM/support tools

Preferred:

Experience in B2B customer support/customer success roles

SaaS industry experience will be an added advantage

Interested candidates can share their updated resumes.