Customer Support Specialist - Network

Job Responsibilities:

Candidate would be responsible for handling customer calls and troubleshooting technical issues

related to Net gear Devices.

Ensure resolution provided in the first interaction with the customer

Acquiring knowledge about the newly released products and recent updates.

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all

other aspects of customer service

Position and sell Premium support contracts to customers based on their support entitlement.

Desired Skills:

Self-Motivated C Ability to Work Under Pressure

Should have good comprehensibility and understandability of what customers want

Should have critical thought process and decision-making capability with focus on accuracy

Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies

Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

Ability to sell/Upsell

Candidates should be open to a shift of 24x7.