Customer Support Specialist

Location: Bangalore Hebbal- (Work from Office)

Experience: 13 Years (Below 1 Year should have Excellent Communication, International Voice Process Experience)

Notice Period: Immediate Joiners only

Education: Bachelors degree or higher

We are seeking a dedicated and dynamic Contractor with 1-3 years of experience to join our team. The successful candidate will be responsible for providing excellent customer service to our international customers, demonstrating a high degree of ownership and a drive for product-led experience.

Key Responsibilities

Work in a 247 international customer support environment with rotational shifts (5 days/week)

Handle customer queries and complaints via chat, phone, and offline communication channels

Demonstrate excellent English communication skills with empathy and clarity

Build a strong understanding of products and services to provide effective solutions

Investigate issues, identify root causes, and resolve them by following standard operating procedures

Take complete ownership of customer concerns and ensure high customer satisfaction

Contribute to delivering a productled, customerfirst experience

Desired Skills & Qualifications

- 1-3 years of experience as a Customer Support Specialist or in a similar customer service role.

- Strong problem-solving abilities and the ability to remain composed in challenging situations.

- Ability to work with minimal supervision.

- The ability to join immediately

- Willingness to work from our office in Bangalore location.

- Must have experience in driving product-led experiences.

Interested folks can share their updated resume @Madhusmita.Mohapatra2@ltm.com with below details.

Total Experience -

Experience in International Voice Support (On Calls/Chats) -

Current Company -

Notice Period -

Current Location -

Ready to Relocate to Bangalore (Hebbal) -

Are you open to work on 24*7 model -

Are you open to work onsite job (5 Days WFO) -

Are you open to work as a contract to hire (C2H) -

Reason for job change -

Thanks for your interest in applying for this job.

Regards

TA Team - LTM