Customer Support Specialist

Customer Support Agent (Crypto Tax) Bhubaneswar

INR 15,000 20,000/month | 9-hour shift

What this role really is

Youll talk to ~100 users a day who are confused, stuck, or stressed about crypto taxes.

Most dont understand whats going on.

Some are frustrated.

A few are panicking.

Your job is simple:

help them leave the conversation feeling sorted.

What youll do

Handle inbound support across chat, email, and calls

Solve issues like:

CSV upload errors

API sync problems

TDS mismatches

Report generation issues

Independently resolve most queries using SOPs

Escalate edge cases smartly

Spot patterns and flag repeat issues

Guide users on calls in Hinglish when needed

Who this is for

This is a good fit if:

• You actually enjoy solving problems (not just replying fast)
• You stay calm when users are frustrated
• Youre comfortable switching between Hindi + English
• You can learn fast (you dont need crypto knowledge right now)
• You notice patterns and think logically

What you need

• Strong communication (English + Hindi)
• Basic comfort with tools (chat software, spreadsheets, web apps)
• Ability to follow SOPs but also think when needed
• Willingness to work a structured 9-hour shift
• Based in / open to working from Bhubaneswar

Bonus: Support, fintech, or tax-related experience

What youll get

• 15K 20K/month
• Real exposure to a high-growth fintech product
• Direct input into product and support improvements
• Fast learning curve (this is not a passive role)

What a typical day looks like

• Fix a CSV issue caused by Excel formatting
• Explain why someones gains look inflated
• Help a user understand Assessment Year
• Handle a call from someone worried about TDS
• Flag a repeated issue so the team can fix it at scale

Important note

This is not a chill support job.

Its high-volume, fast-paced, and requires patience + clarity.

But if youre good, youll learn a lot very quickly.

How to apply

Email: hr@koinx.com

Subject: Support Agent Bhubaneswar

In your email, tell us:

• Who you are
• Why this role interests you
• One time you helped someone understand something confusing

No formal CV needed. Just be clear.