Customer Support Representative

Key Responsibilities:

• Donor Communication: Call donors and supporters to explain ongoing campaigns and the impact of their contributions.
• Relationship Management: Build and maintain positive, long-term relationships with the organization's supporters.
• Query Resolution: Assist donors with technical and administrative questions regarding payments, donations, and 80G tax-exemption certificates.
• Engagement & Follow-up: Utilize WhatsApp and phone calls to follow up with interested supporters and keep them engaged.
• Impact Storytelling: Share real-life impact stories and campaign updates to provide transparency and build trust.
• Reporting: Maintain accurate donor records and detailed communication logs.
• Team Coordination: Work closely with the internal team to coordinate campaign outreach activities.

Qualifications & Skills:

• Communication: Strong verbal communication skills in both Hindi and English.
• Professionalism: Ability to speak professionally, empathetically, and confidently over the phone.
• Interpersonal Skills: Natural ability to build rapport and handle donor queries with patience.
• Technical Proficiency: Basic computer knowledge and proficiency in using WhatsApp for professional communication.
• Passion: A genuine passion for social causes and a desire to help underprivileged communities and animals.

Preferred Experience

• Experience in telecalling, customer support, fundraising, or NGO outreach.
• Familiarity with CRM (Customer Relationship Management) or donor management systems.
• Knowledge of NGO administrative processes (e.g., 80G documentation).