Customer Support Representative

Job Title:

Customer Support Representative

Location: Bangalore Hybrid

Job Type: Full-Time

Department: Customer Experience

Joining: Immediate Only

Job Summary:

As a Customer Experience Specialist at Game Theory, you will be the first point of contact for

our customers and play a key role in shaping their experience with us. Your goal is to ensure

every customer feels heard, supported, and valuedwhether its through a quick chat, a phone

call, an email, or a social media message. Youll work across teams to make our service better

every day and turn customers into fans of Game Theory.

Key Responsibilities:

Customer Support:

Respond to customer queries promptly via phone, chat, email, and social media. Solve

problems quickly, kindly, and professionally.

Chat & Call Support:

Communicate with customers through various chat portals and make outbound/inbound

calls to provide quick and complete resolutions. Follow up on open issues until they are

fully resolved.

Relationship Building:

Understand customer needs and preferences. Build trust by being friendly, consistent,

and helpful in every interaction.

Product Knowledge:

Learn our products and services inside out. Share accurate, updated information with

customers and recommend the right solutions.

Problem Solving:

Handle and resolve customer concerns effectively. Escalate complex issues when

needed, but always take full ownership of the customers experience.

Quality Assurance:

Follow company guidelines and maintain high service quality. Suggest improvements to

processes or tools based on customer feedback.

Cross-functional Collaboration:

Work closely with the Sales, Technology, and Product teams to improve our services.

Share insights from customer interactions to help Game Theory grow.

Qualifications:

Excellent spoken and written English. Clear, confident, and friendly communication is a

must.

Strong listening skills and the ability to stay calm and patient, even in tough situations.

Proactive, solution-focused, and eager to help.

Able to multitask and stay organized in a fast-paced environment.

Basic computer skills are a must (Google Workspace, Excel, CRM tools, etc.).

Prior experience in customer support or a similar role is a plus.

Work Schedule:

8-hour shifts (can be a single continuous shift or a split shift)

1 weekday off per week

Rotational shift timings based on team requirements

Benefits:

Free access to all Game Theory sports centers (swimming, badminton, squash, etc.)

Opportunity to work with a fast-growing, energetic team

Exposure to multiple departments and business functions

Learning and development opportunities

Fun work culture focused on growth, feedback, and collaboration