Customer Support - Quality Analyst
TCS
1 - 4 years
Bengaluru
Posted: 01/07/2026
Job Description
Responsibilities:
- Audit calls/emails per sampling plan; evaluate business, compliance and customer critical parameters
- Document defects and provide agent-level feedback; track CAPA closure
- Participate in calibrations with QA/Operations/Training
- Publish quality MIS; flag trends and risk areas
Knowledge/Experience:
- Quality scorecards, error taxonomies and rating guidelines
- Compliance checks (authentication, disclosures, documentation)
- Customer experience drivers and NPS behaviors
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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