Customer Support Network Engineer

• Engage in direct communication with NETGEAR customers via phone, chat, and email.
• The agent will assist customers with home mesh-wireless-network initial setup and configurations.
• The agent will assist customers with home extender and powerline adapter initial setup and configurations.
• The agent will assist customers with home extended or advanced home networking configurations.
• The agent will confirm product expected behavior and troubleshoot as needed.
• Actively promote the use of NETGEAR mobile apps.
• Accurately log customer cases and product issues.
• Sell support contracts.
• Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues.
• Comprehensive understanding of typical home network deployments is required.
• The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions.

Desired Skills

• Candidate must have immaculate English communication skills.
• Candidate must be well mannered and demonstrate a high order of customer services skills.
• The candidate must be attentive to detail.
• Candidate must have excellent analytical, organizational, and time management skills.
• Candidate must be able to perform well in a steep learning curve.
• The candidate must be able to sell support contracts.