Customer Support Executive

Customer Support Executive / Senior Customer Support Executive

We are looking for a Customer Support Executive for our HRMS SaaS platform who can handle customer queries, resolve product issues, and ensure excellent client experience. The candidate should have strong communication skills, experience in SaaS/customer support, and the ability to understand HRMS workflows like attendance, payroll, leave, and employee management.

Key Responsibilities:

Handle customer support via calls, chat, email, and tickets

Troubleshoot and resolve HRMS software issues

Coordinate with technical/product teams for escalations

Guide customers on product usage and onboarding

Maintain high customer satisfaction and response quality

Support and mentor junior team members

Requirements:

2-3 years experience in SaaS based HRMS customer support

Strong communication in English, Hindi and Bengali and problem-solving skills

Experience with ticketing/CRM tools

Leadership mindset with potential to grow into Team Lead role

Preferred

Experience in HRMS software

Ability to manage priorities and customer escalations efficiently