Customer Support Executive - Spanish

Position Summary: The Incumbent deliver exceptional customer experiences by managing and resolving complex issues. This role requires strong Spanish communication skills (B2 or above), a problem-solving mindset, and the ability to thrive in a fast-paced, customer-centric environment.

Key Responsibilities:

• Resolve escalated customer issues promptly with professionalism and empathy
• Handle customer interactions across calls, emails, and chat (blended support)
• Act as the point of contact for complex queries, providing effective solutions
• Collaborate with internal teams to address concerns and improve processes
• Identify issue trends and drive proactive resolutions
• Maintain accurate records in CRM systems.
• Partner with North America teams to manage and execute delegated tasks
• Share customer insights to support product and service improvements.

Requirements:

• 2-5 years experience in customer support or a similar role
• Strong Spanish proficiency (B2 level or above)
• Excellent verbal and written communication skills
• Ability to work in a blended support environment (calls, chat, email)
• Comfortable with night shifts and rotational offs (US shift)
• Strong problem-solving, multitasking, and organizational skills
• Familiarity with CRM tools and support systems .
• Customer-first mindset with empathy and attention to detail
• Ability to work collaboratively in a fast-paced environment
• Must be able to manage daily commute independently