Customer Support Executive

About Refrens

Refrens.com, a leading business operating system, has become the platform of choice for small and medium businesses worldwide. With 350k+ business sign-ups across 178 countries, Refrens offers a comprehensive suite of tools including bookkeeping, lead management, and Inventory management. Backed by funding from industry luminaries like Kunal Shah, Vijay Shekhar Sharma, Dinesh Agarwal, and Anupam Mittal, Refrens.com continues to innovate and grow.

Were building a company where performance, ownership, and culture go hand in hand.

Responsibilities:

• Interact with users via chat, email, and phone to resolve product-related queries and issues.
• Master all features of our invoicing and payments software to provide accurate and efficient support.
• Create and maintain support documents, FAQs, and knowledge base articles for user reference.
• Collaborate with the product team to escalate and resolve complex issues.
• Ensure timely and effective communication with users to enhance their product experience.
• Strive to achieve high customer satisfaction and retention rates.

Qualifications:

• Minimum 1 year of work experience in customer support or a related role.
• Excellent written and verbal communication skills in English; proficiency in Hindi for verbal communication.
• Fast learner with the ability to grasp technical concepts quickly.
• Proficient in typing and comfortable handling phone calls.
• Strong problem-solving skills and a customer-oriented attitude.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and schedules.

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)