Customer Support Executive

COMPANY DESCRIPTION

Mokshaa is a contemporary clothing store located on Cathedral Road in Chennai, offering an extensive collection of designer sarees, silks, lehengas, salwar sets, unstitched suits, and menswear. Known for curating the latest fashion trends, Mokshaa serves a global clientele through its luxury retail showroom and growing eCommerce platform. We are committed to delivering exceptional style, quality, and personalized service to customers worldwide.

ROLE DESCRIPTION

We are seeking a Customer Support Executive to join our team in Chennai. This is a full-time, on-site role focused on assisting customers across WhatsApp, Instagram, email, and other digital channels.

The ideal candidate should possess strong communication skills, a customer-centric mindset, and the ability to guide shoppers throughout their buying journey. The role also involves conducting video consultations, maintaining customer records, following up on leads, and contributing to overall sales growth while ensuring a seamless shopping experience.

KEY RESPONSIBILITIES

Respond promptly and professionally to inquiries received through WhatsApp, Instagram, email, and other online platforms.

Assist shoppers with product selection, styling guidance, and purchase decisions.

Convert leads into sales through effective communication and follow-up.

Conduct video consultations and provide personalized recommendations.

Build rapport with clients and maintain long-term engagement.

Update and manage customer information accurately.

Coordinate with internal teams regarding orders, availability, dispatches, and special requirements.

Deliver a high standard of service across all customer touchpoints.

Maintain records of interactions, follow-ups, and sales activities.

REQUIREMENTS

Excellent spoken and written English.

Fluency in Tamil is strongly preferred; knowledge of additional languages is an advantage.

Strong communication, interpersonal, and persuasion skills.

Confidence in interacting with clients via chat, phone calls, and video consultations.

Previous experience in customer support, sales, telecalling, retail, or eCommerce is preferred.

Ability to achieve conversion targets and drive revenue through customer interactions.

Basic proficiency in Microsoft Excel, Google Sheets, and general computer applications.

Strong organizational skills and attention to detail.

Ability to manage multiple conversations and tasks in a fast-paced environment.

PREFERRED QUALIFICATIONS

Experience using WhatsApp Business, Instagram, Shopify, CRM platforms, or similar tools.

Prior experience in fashion retail, ethnic wear, jewellery, luxury retail, or eCommerce.

Exposure to customer relationship management, video selling, or consultative sales.

JOB LOCATION

Cathedral Road, Chennai

EMPLOYMENT TYPE

• Full-Time, On-Site