Customer Support Executive

Job Title: Customer Support Executive

Location: Andheri East, Mumbai

Required: Min 1 Year of Inbound Blended Process (Voice & Chat/Email)

About Love Local:

LoveLocal (formerly known as mPaani) is bringing your Trusted Local Shops Online and empowering them to deliver the neighbourhood shopping experience of the future. Online Ordering, Fastest delivery, Exciting Offers and Savings, Digital Payments and much more. Order all your daily essentials in one place - groceries, fresh fruits and vegetables, OTC Medicines, Dairy Products, Home & Personal Care Products and a lot more!

Key Responsibilities:

Handle inbound and outbound customer calls with professionalism and efficiency.

Respond to customer inquiries and resolve issues via email.

Maintain accurate records of customer interactions and transactions.

Provide accurate, valid, and complete information by using the right methods/tools.

Meet personal/team targets and call handling quotas.

Follow communication procedures, guidelines, and policies.

Go the extra mile to engage customers and ensure high levels of customer satisfaction.

Collaborate with other team members to improve customer service and overall experience.

Requirements:

Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening.

Excellent communication and presentation skills.

Good grammar and communication skills.

Pharmacy background is a plus.

Must be available to work from 1 PM to 10 PM.

Share your resume at farankhan@lovelocal.in or +91 7987464975