Customer Support Executive

We're Hiring: Hotel Engine Executive (Flex Process)

Are you passionate about customer engagement and delivering exceptional service? We're looking for dynamic professionals with a hospitality background to join our growing team.

Key Responsibilities:

• Handle customer interactions related to retention, account recovery, collections, and upselling.
• Understand customer needs and provide effective solutions while ensuring a positive experience.
• Promote relevant products and services to maximize customer value.
• Maintain accurate records of customer interactions and follow established processes.
• Resolve customer concerns professionally and escalate complex cases when required.
• Consistently achieve quality, productivity, and performance targets.

Eligibility Criteria:

• Undergraduate or Graduate from any discipline.
• Minimum 6 months of BPO experience in Retention, Recovery, Collections, or Upselling.
• Hospitality background is mandatory.
• Excellent verbal communication skills with the ability to handle US voice interactions.
• C1 US Voice Versant certification/level preferred.
• Strong customer handling, negotiation, and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.

Preferred Candidate Profile:

• Experience in customer retention and revenue generation.
• Confident in handling objections and converting opportunities.
• Strong interpersonal and relationship-building skills.
• Self-motivated with a customer-first approach.

Interested candidates can apply or share their updated resume at:

ashu.v@jmdtechnologiesinc.com