Customer Support Executive

Job Title: Customer Service Executive Walmart

Location: Jaipur

Job Summary

We are seeking dynamic and customer-focused professionals for an International Voice Process role. The ideal candidate should have at least 6 months of experience in an international BPO voice process .Freshers can also apply with good english speaking. The role involves handling customer queries, providing effective resolutions, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and/or outbound customer interactions through voice support.
• Resolve customer inquiries, complaints, and technical issues efficiently.
• Provide accurate information about products, services, and processes.
• Maintain high standards of customer service and professionalism.
• Document customer interactions and update records in CRM systems.
• Meet quality, productivity, and customer satisfaction targets.
• Collaborate with internal teams for issue escalation and resolution.

Required Qualifications

• Minimum 6 months of experience in an International BPO Voice Process.
• Freshers can also apply
• Excellent verbal communication skills in English.
• Strong problem-solving and customer-handling skills.
• Ability to work in a fast-paced customer service environment.

Preferred Skills

• Customer-centric approach with strong interpersonal skills.
• Good listening and communication abilities.
• Proficiency in MS Office and CRM tools.
• Ability to handle challenging customer situations professionally.

Work Schedule

• 5.5 working days per week
• Rotational shifts as per business requirements.
• Weekly off as per roster.

Compensation & Benefits

• Competitive salary and performance incentives.
• Career growth opportunities.
• Training and development programs.
• Supportive and collaborative work environment.

Location: Jaipur, Rajasthan

Employment Type: Full-Time

Share your updated resume on ashu.v@jmdtechnologiesinc.com