Customer Support Executive

Hiring: Customer Support Specialist Thai Language | Jaipur | 1011 LPA

Location: Jaipur

Experience: 6 Months 1 Year (Customer Support/BPO)

Salary: 1011 LPA

Work Mode: Work From Office / Work From Home (as per business requirement)

Working Days: 5.5 Days a Week

We are looking for Thai-speaking Customer Support Specialists who are passionate about delivering exceptional customer service and providing support to international customers.

Key Responsibilities:

• Handle customer queries via Voice, Email, and Chat.
• Resolve customer issues while ensuring a high level of customer satisfaction.
• Document customer interactions accurately in the CRM system.
• Meet performance metrics such as AHT, FCR, and CSAT.
• Escalate complex issues to the appropriate internal teams when required.

Required Skills:

• C1 Level proficiency in Thai (written and spoken) is mandatory.
• Good communication skills in English.
• 6 months to 1 year of experience in International Customer Support/BPO.
• Basic knowledge of CRM tools and MS Office.
• Comfortable working in a fast-paced, customer-focused environment.
• Willingness to work in rotational shifts and a 5.5-day workweek.

Eligibility:

• Graduate in any discipline.
• Undergraduates with relevant customer support experience may also be considered.

Interested candidates can share their updated resume at apurva.b@jmdtechnologiesinc.com