Customer Support Executive

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist clients with PF withdrawal queries and related services.
• Follow up with potential and existing customers.
• Manage customer interactions through WhatsApp and provide prompt support.
• Maintain accurate customer records and update CRM details.
• Coordinate with the processing team to ensure a smooth customer experience.

Requirements

• Fluent in Hindi and English communication skills.
• Strong communication and convincing abilities.
• Basic computer knowledge.
• Prior experience in telecalling or customer support is preferred.
• Positive attitude, professionalism, and a customer-first approach.