Customer Support Executive

About the role

We are hiring Customer Support Executive at FRND, a dynamic social discovery platform connecting people and communities. We are looking for individuals who can bring a customer-first mindset, strong problem-solving skills, and hands-on experience in handling and resolving support tickets. If you have worked with any food delivery app or an e-commerce platform and thrive in fast-paced environments, you will play a key role in delivering seamless user experiences and driving customer satisfaction while collaborating with cross-functional teams.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and in-app chat.
• Troubleshoot and resolve issues with payments, and app functionality.
• Manage and close support tickets accurately using our CRM system.
• Escalate complex issues to senior teams when necessary.
• Provide clear communication and follow-up to ensure customer satisfaction.
• Document solutions and contribute to process improvement initiatives.

Who You Are?

• Proficiency in Hindi and English, with strong written and verbal communication skills. Kannada/ Tamil / Malayalam/ Telugu will be an added advantage
• Excellent grammar and attention to detail in written correspondence.
• Strong interpersonal skills and the ability to communicate professionally with a diverse customer base.
• A solution-oriented mindset with the ability to resolve issues efficiently and effectively.
• Enthusiastic about helping customers and delivering excellent service.
• Eagerness to work in a fast-paced, rapidly growing startup environment.

About FRND

FRND is redefining the way people connect by building a social platform thats not just engaging but also safe, inclusive, and fun. Were a rapidly growing startup with a bold mission: to transform online interactions into meaningful relationships.

Why FRND?

Impact at Scale: Be part of the next big wave in social connection, shaping experiences for millions across India, LATAM, and MENA.

Rewarding Journey: Competitive compensation, equity options, and growth that parallels FRNDs explosive success.

Learn with the Best: Collaborate directly with founders and industry pioneers, supported by stellar investors like Krafton, India Quotient, and Elevation Capital.

Freedom to Thrive: Enjoy an unlimited leave policy and unparalleled ownership of your work.

Product-Centric Mindset: Work in a company where products take centre stage, solving unique challenges with innovative solutions.