Customer Support Executive

Job Title: Customer Suppory Executive [FRESHERS CAN APPLY]

Brand: Cheesewalk

Location: On-site Dahisar, Mumbai Suburb.

Job Type: Full-time

About the Company:

Cheesewalk is a womens fashion brand based in Mumbai, focused on creating elevated wardrobe essentials minimalist in design, yet never basic. We build timeless pieces with premium fabrics and a strong emphasis on customer experience.

Role Overview:

Were hiring a Customer Success Executive to manage our customer communication and social media engagement. This role involves maintaining a positive brand presence across Instagram, WhatsApp, and email, along with scheduling content and ideating for reels and stories.

Key Responsibilities:

• Respond to customer queries across Email, Instagram and WhatsApp.
• Manage orders, returns, and logistics records
• Schedule approved Instagram content (posts, stories, reels)
• Coordinate with the team for smooth customer support
• Monitor and reply to comments and DMs
• Curate social content ideas and suggest influencer collabs
• Provide phone support for escalated cases

Requirements:

• Excellent communication skills (English & Hindi preferred)
• Familiarity with Instagram features (reels, stories, DMs)
• Prior experience in customer support or social media is a plus
• Ability to multitask and coordinate across teams
• Organised and detail-oriented
• Creative mindset with a sense of brand voice