Customer Support Executive

ABOUT THE ROLE

We are looking for a customer-first, detail-orientedCustomer Support Executivewho can manage customer interactions across chat, WhatsApp, email, and social media.

You will be thefrontline voice of Argos, ensuring customers receive quick, accurate, and helpful responses. This role is critical in building trust, improving customer satisfaction, and ensuring a smooth post-purchase experience.

KEY RESPONSIBILITIES

• Key Handle customer queries viaWhatsApp, chat, email, and social media DMs
• Assist customers withorder status, tracking, returns, exchanges, and refunds
• Resolve complaints and escalate complex issues when required
• Maintain quick response times and high-quality communication
• Coordinate with internal teams (operations, logistics, marketing) for issue resolution
• Update and maintain customer records in CRM/tools
• Identify recurring issues and share feedback to improve processes
• Ensure a positive and consistent customer experience across all touchpoints

REQUIREMENTS

• 03 year of experience in customer support / chat process (freshers can apply)
• Good speaking and written communication skills (clear, polite, and professional)
• Basic understanding of customer handling and problem-solving
• Comfortable using WhatsApp, email, and social media platforms
• Ability to handle multiple conversations simultaneously
• Basic computer skills (Google Sheets, basic tools)
• Patient, empathetic, and customer-focused mindset

GOOD TO HAVE

• Experience with tools likeZendesk, Freshdesk, Intercom, or similar
• Exposure toShopify or ecommerce order handling
• Understanding of D2C customer journey
• Typing speed and accuracy
• Ability to handle high-volume queries

WHAT WE OFFER

• Hands-on experience in a fast-growingD2C brand
• Opportunity to grow intoSenior Support / Operations roles
• Work closely with cross-functional teams
• Performance-based growth and learning environment