Customer Support Executive

Hiring: Customer Support Executive

We are looking for a Customer Support Executive to join our growing D2C fashion brand.

The ideal candidate should have excellent communication skills and experience handling customer queries across WhatsApp, Instagram, email, and calls. You should be customer-focused, solution-oriented, and able to provide a smooth shopping experience while maintaining a professional and friendly approach.

Responsibilities

• Handle customer queries via WhatsApp, Instagram, Email & Calls
• Assist customers with orders, tracking, exchanges, refunds, and product information
• Resolve customer complaints professionally and efficiently
• Coordinate with logistics and warehouse teams for order-related issues
• Maintain high customer satisfaction and quick response times
• Record and update customer interactions in the CRM/system

Requirements

• 13+ years of experience in Customer Support (D2C/E-commerce preferred)
• Excellent verbal and written English & Hindi communication
• Experience with Shopify, Interakt, Gokwik, Shiprocket, or similar platforms is preferred
• Strong problem-solving and multitasking skills
• Good typing speed and attention to detail
• Ability to work in a fast-paced environment

Location: Jaipur (Work From Office)

Employment Type: Full-Time