Customer Support Executive

Urgent Hiring Operations Executive (Chat/Email Process, Data Management)

We are hiring detail-oriented and customer-focused professionals for a fast-growing global support team. This role is ideal for candidates looking to build a strong career in non-voice operations and client servicing.

Location: Panaji (St. Inez), Goa

Work Mode: Work from Office

Working Days: Monday to Saturday (Alternate Saturdays Off, All Sundays Off)

Shift: Rotational Shifts (Weekly) 8:00 AM5:00 PM / 10:30 AM7:30 PM / 5:00 PM2:00 AM

Salary: 25,000 CTC (Freshers) | Up to 30,000 CTC (Experienced)

Perks: Night Allowance, Travel Allowance, Drop Facility, Paid Training, Growth Opportunities

Key Responsibilities:

• Manage customer queries via chat and email with timely and accurate responses
• Handle GCS (Global Customer Support) mailbox and route queries to relevant teams
• Draft professional emails, acknowledgments, and resolutions
• Maintain records in CRM systems (Dynamics) with high accuracy
• Perform backend operations, data entry, and documentation
• Coordinate with internal teams for effective issue resolution
• Ensure high customer satisfaction through quality support

Eligibility:

• Excellent written and verbal English communication skills
• Strong email and chat drafting abilities
• Typing speed of 2530 WPM with accuracy
• Basic computer knowledge and proficiency in MS Office
• Freshers and experienced candidates (010 years) can apply
• Minimum qualification: 12th pass