Customer Support Engineer ( Voice )

We are hiring for Customer Support (Voice Process). Please share only relevant and quality profiles as per the below criteria.

Job Details:

• Role: International Technical Support (Voice) (Please avoid help desk or simple tech support.)
• Experience: 13 Years (1 Years Relevant Experience Mandatory in International customer technical support)
• Location: Bangalore (Electronic City / Brookfield) (Candidate will not choose the location)
• Process: International & India (Hindi& English) Candidate comms should be excellent and also they know Hindi.

Experience Criteria:

• Minimum 1 year of International Call Centre experience in Technical Support
• No Desk Support / No Admin Support profiles
• Print Support / Desktop Support background acceptable only if technical troubleshooting experience is strong
• On-paper relevant experience required (Minimum 1 year in Technical Support)

Technical Skills Required:

• Hardware & Desktop Troubleshooting
• Networking basics
• IP Address configuration
• BIOS
• Operating Systems (Windows)
• Basic printer troubleshooting
• Strong technical troubleshooting knowledge (Tech round will be conducted)

Qualification:

• Graduate (Mandatory)