Customer Support Engineer

Company Description

Super Infomatics Tech Solutions LLP has been a trusted IT partner for over 25 years, transforming businesses in India and globally. Specializing in IT services and AI solution development, we deliver expertise across email and collaboration solutions, cloud and on-premise infrastructure management, and hardware/software procurement. Our innovations include building AI-powered tools for workflow automation, intelligent data analysis, and solving real-world business challenges. With a strong commitment to advancing digital transformation, we aim to empower clients to achieve operational efficiency and innovation.

Role Description

This is a full-time on-site role based in Mumbai for a Customer Support Engineer. The Customer Support Engineer will be responsible for resolving technical issues, troubleshooting client queries, and providing high-quality customer service. The ideal candidate should have hands-on experience with anyone; Microsoft 365 or Google Workspace, strong communication skills, and the ability to independently manage customer issues within defined SLAs.

Qualifications

• Proficiency in Customer Support and strong interpersonal skills to address client needs effectively.
• Expertise in Troubleshooting and Technical Support with a focus on resolving Microsoft 365 or Google Workspace issues.
• Strong Communication skills to provide clear explanations and updates to clients and team members.
• Provide technical support to customers via calls, emails, and remote sessions
• Draft clear, structured, and professional email responses to customers
• Perform timely follow-ups to ensure issue resolution and customer satisfaction
• Ability to work independently and manage multiple tasks efficiently.
• A background in IT, Computer Engineering, or related technical field is preferred.
• Familiarity with IT infrastructure management (cloud or on-premise) is a plus.

Key Qualities

• Strong customer obsession mindset with a focus on delivering value
• Proactive in finding answers and solving problems independently
• Ownership-driven and accountable for issue resolution
• Strong interpersonal and communication skills

Work Requirements

• Willingness to work from office, 6 days a week
• Ability to handle customer interactions in a professional and empathetic manner
• Should be the located in Mumbai, Navi-Mumbai.

Nice to Have (Optional)

• Certifications in Microsoft 365 or Google Workspace