Customer Support Engineer
OrbiTouch HR (orbiTouch outsourcing pvt ltd)
2 - 5 years
Mumbai
Posted: 04/05/2026
Job Description
Profile: Call Center Support
Experience : Minimum 1+ year
Location: Mumbai
Ctc : 5 lpa
Working days - 5 days
Qualification & Experience
Graduate in Science / Computer Applications
Minimum 1+ year experience in customer support (preferably BFSI)
Key Responsibilities
Provide support to banks via calls and emails (eKuber 2.0)
Log and track tickets in SMAX tool
Ensure timely follow-up and closure of issues
Coordinate with:
Application Support Team
Infrastructure Team
Monitor open tickets and escalations
Prepare configuration documentation for new services
Handle daily communication with banks via email
Assist Regional Offices (ROs) in access/configuration issues
Prepare:
Daily / Weekly / Monthly reports
Provide year-end support to banks and RO
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