Customer Support Engineer - NETGEAR

Job Responsibilities:

Engage in direct communication with NETGEAR customers via phone, chat, and email.

The agent will assist customers with home mesh-wireless-network initial setup and

configurations.

The agent will assist customers with home extender and powerline adapter initial setup

and configurations.

The agent will assist customers with home extended or advanced home networking

configurations.

The agent will confirm product expected behavior and troubleshoot as needed.

Actively promote the use of NETGEAR mobile apps.

Accurately log customer cases and product issues.

Sell support contracts.

Work with, and escalate cases to, L2 support engineers to identify and resolve technical

issues.

Desired Skills:

Comprehensive understanding of typical home network deployments is required.

The candidate must be able to identify a diversity of networking home devices specific

functions, configurations, and interactions.

Candidate must have immaculate English communication skills.

Candidate must be well mannered and demonstrate a high order of customer services

skills.

The candidate must be attentive to detail.

Candidate must have excellent analytical, organizational, and time management skills.

Candidate must be able to perform well in a steep learning curve.

The candidate must be able to sell support contracts.