Customer Support - CMS-HO & SUPPORT-CMS
Kotak Mahindra Bank
1 - 2 years
Thane
Posted: 12/07/2026
Job Description
| Department | Cash Management Services |
| Location | Mumbai |
| Number of Positions | 4 |
| Reporting Relationships | Team Leader |
| Position Grade | Assistant Manager/Deputy Manager/Manager |
The CMS Customer Service including Activation of the customer on CMS Platform is under the Product & Sales Support function of Global Transaction Services Group. The candidate will help Corporate/CA customers on usage of Cash Management Platform/Products and will be a direct point of contact for their Cash Management servicing requirements.
- Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
- Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
- Support Bank customers for modification/service related queries
- Demonstration of CMS system to existing as well as new clients
- Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
- Ensuring all customer requests/queries are attended and resolved within the TAT
- Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
- Graduate/Post Graduate with minimum 1-2 years of banking experience.
- Candidate with MBA/MCA/B.Tech (will be an added advantage)
- Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
- Ability to work under pressure in a dynamic environment
- Should have technical orientation
- Strong communication (Oral and Written) & Networking Skills
- Conversation Multiple languages is an advantage
- Good communication skill - should be fluent in Hindi ,English and Marathi
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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