Customer Support Associate ( US Shift )

Customer Support Executive (International Shifts)

Location: Bengaluru, India (HSR Layout) / Remote Company: Codeyoung

Experience: 13 years

About Codeyoun

gAt Codeyoung, we are on a mission to empower the next generation of innovators. We provide live, interactive online classes for K-12 students across the globe (US, Middle East, Europe, and India), covering everything from Coding and Robotics to Math and English

.Because our students are spread across multiple time zones, learning happens around the clock! We are looking for an empathetic, sharp, and proactive Customer Support Executive to support our global parents and students during international hours

.
The Role & Work Timin

gsAs a Customer Support Executive, you will be the face and voice of Codeyoung for our international customers. Your main goal will be to resolve queries, handle scheduling issues, and ensure a smooth, delightful learning experienc

e.?? Shift Details: This role requires working in international night shifts. Candidates must be comfortable with either of the following rotation

• s:Shift A: 5:30 PM to 2:30 AM I
• STShift B: 10:00 PM to 7:00 AM I

ST
What Youll

• DoCustomer Delight: Respond to customer queries, complaints, and requests promptly and professionally via Live Chat, Email, and Cal
• ls.Issue Resolution: Troubleshoot operational and basic technical issues faced by parents or students during their live class
• es.Coordination: Coordinate between parents and our global teaching community to manage class scheduling, reschedules, and cancellatio
• ns.Retention & Engagement: Build strong relationships with parents, gathering feedback to help improve our platform and retention rat
• es.CRM Management: Maintain accurate, detailed logs of customer interactions and ticket statuses using CRM tools (like Zendesk, Freshdesk, or HubSpo

t).
What Were Looking

• ForExperience: 13 years of experience in a Customer Support or Customer Success role (experience handling US/Global clients or working in EdTech is a massive bon
• us).Communication: Exceptional verbal and written English communication skills. You should be able to convey empathy and clarity eas
• ily.Shift Flexibility: Absolute willingness and readiness to work regular night shifts (5:30 PM2:30 AM or 10:00 PM7:00
• AM).Problem-Solving: A calm demeanor under pressure with the ability to think on your feet and solve customer issues efficien
• tly.Tech-Savvy: Comfortable navigating CRM platforms, Google Workspace, and communication tools like Slack and Whats

App.
Why Joi

• n Us?Global Exposure: Interact daily with a diverse, international customer base, primarily in the US and Middle
• East.Growth: Work in a fast-paced, high-growth startup environment where hard work is recognized and fast-tracked for promot
• ions.Culture: A collaborative, transparent, and vibrant team culture founded by IIT-Delhi al
• umni.Perks: Competitive salary, night shift allowances, and a supportive team environ