Customer Support Associate

Job Title: Customer Support Associate

Location: 5 Days Working (Hinjewadi Phase 2, Pune)

Department: Customer Support Associate

Experience: 03 Years

Compensation: Upto 4 LPA

Company Description

UrbanGabru is a brand dedicated to revolutionizing the perception of mens fashion and grooming in India. Established to empower modern men with style and confidence, the company focuses on creating a community for individuals passionate about mens lifestyle. UrbanGabru strives to break negative stereotypes and provide high-quality products that cater to the grooming and styling needs of urban men. With a vision to lead in the mens lifestyle space, UrbanGabru fosters a culture of innovation and inclusivity.

Role Description

• Respond to customer inquiries via phone, email, chat, and social media.
• Resolve customer complaints and provide timely solutions.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the relevant teams when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.
• Provide product and service information to customers.
• Meet service quality standards, response time targets, and customer satisfaction metrics.
• Collaborate with internal teams to improve customer experience.
• Stay updated on company products, services, and policies.

Qualifications

• Strong skills in Customer Support, Customer Experience, and Customer Service
• Experience in Sales and the ability to assist customers in making informed purchase decisions
• Experience in Training others, with good communication and interpersonal skills
• Problem-solving skills and the ability to manage multiple customer interactions effectively
• Basic proficiency in CRM software and/or customer service tools
• High levels of patience, empathy, and professionalism
• Previous experience in a customer-facing role or related field is a strong advantage
• Bachelors degree in Business Administration, Communication, or a related field is a plus