Customer Support Associate

Company Description

Scaler is a transformative learning platform designed to prepare professionals for AI-powered careers by combining deep technical foundations with AI-fluent practice. Our programs offer industry-focused, advanced curricula in areas such as modern software, AI engineering, data science, machine learning, DevOps, and business leadership in the AI era. With live expert-led classes, personalised mentorship, and real-world projects, Scaler is committed to equipping learners with the skills to thrive in rapidly evolving industries. Join the Scaler community to accelerate your professional growth and become a leader in technology and innovation.

Role Description

This is a full-time, on-site role based in Bengaluru for a Customer Support Associate at Scaler. In this role, you will assist clients by addressing inquiries, resolving issues, and ensuring a seamless and positive customer experience. You will actively engage with customers through various communication channels to provide support, deliver product knowledge, and collect feedback. You will also collaborate with internal teams to enhance customer satisfaction and optimise workflows for service excellence.

Qualifications

• Resolve customer queries/complaints via a combination of Inbound/Outbound calls
• Establish warm and friendly rapport whilst interacting with customers by phone
• Solve a wide range of incoming complaints to achieve customer satisfaction
• Work closely with other stakeholders to resolve the queries/complaints in a timely

manner

• Build rapport with customers through courteous and professional communications
• Share process improvement-related ideas
• Manage the Key productivity indicators (Productivity, AHT, CSAT etc.)