Customer Support Associate
PineQ Lab Technology
3 - 5 years
Gurugram, Ambala
Posted: 28/06/2026
Job Description
Candidates having experience in International Voice Process- Technical Customer Support are eligible
Role Responsibilities:
Handle international customer queries via voice support
Troubleshoot Wi-Fi, network connectivity, broadcast, and device-related issues
Provide support for smart home devices, cameras, doorbells, alarms, and mobile app issues
Resolve customer issues within defined TAT and quality standards
Maintain accurate documentation and follow SOPs & compliance guidelines
Coordinate with internal technical teams for escalations when required
Deliver a seamless customer experience through strong written communication
Required Experience & Skills:
Minimum 6 months 3 years of experience in Technical / Customer Support
Mandatory experience in International Voice support
Hands-on exposure to Wi-Fi troubleshooting, network issues, broadcast support
Experience with Comcast / Airtel Broadcast / ISP processes
Basic understanding of routers, modems, connectivity, and smart devices
Excellent written English communication and problem-solving skills
Immediate joiners only (no notice period candidates)
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